Copiers | Student Printing | Printing FAQs | Public Access Computers | Troubleshooting & Support
The Edward E. Brickell Medical Sciences Library has Wi-Fi throughout the facility, which can be accessed by Macon and Joan Brock Virginia Health Sciences at Old Dominion University faculty, students and staff with credentials. Before devices can connect to Brock Virginia Health Sciences Wi-Fi, they must be configured by the Network Information Center (NIC). Please visit the NIC in Lewis Hall, Suite 1003. If you need assistance after hours or on the weekend, the NIC has self-serve information on configuring Bring Your Own Device (BYOD) on myPortal (access with your Brock VHS credentials).
For network security reasons, the library cannot provide Wi-Fi to members of the general public.
Print jobs can be sent wirelessly to the library's network-enabled printers. Learn more about printing.
The Computer Lab and Classroom are open 24/7 for Brock VHS associates. The Computer Lab offers PCs as well as two scanners for use by those with Brock VHS credentials. Lab PCs connect to several printer options, which Brock VHS students may use with their annual allotment of free printing.
For security reasons, no guest logins are allowed. Guests may use the public-access PCs that are available when the library is staffed. Learn more about public-access PCs.
The computer lab offers and supports word processing, spreadsheet, graphic, and computer-assisted instruction software. During library hours, staff will do their best to assist patrons in using the software packages installed in the lab and classroom. Staff may not be able to answer all questions about specialized software.
Because of software licensing limitations, not all computers are set up identically. If you are looking for a specific software package, please consult with the lab manager.
SAS (statistical analysis system) software is available on lab computers 1-5.
The following are not allowed:
Installing programs
Copying licensed software
Acting in any manner that circumvents licensing or cause harm to the computer, the network or people
Read a more complete list of library policies, procedures, and possible disciplinary actions.
Additional specialized software packages are available on The ODU Monarch Virtual Environment (MOVE) accessible using a web browser. Acrobat, ArcGIS, Mathematica, PTC Mathcad, R, Respondus, SPSS and more.
Files stored on lab computers are deleted at logout. Save files to a flash drive, email files to yourself using EVMS Sendit or use your Brock VHS Home Drive. Using Home Drive storage on the network is not recommended. You are strongly encouraged to back up your work.
If you are uncertain about the location of your stored data, lab staff can assist you. Staff can also verify that your data is on your storage device.
The computer lab assumes no responsibility for lost, damaged or deleted data.
All computers in the lab are equipped with software designed to protect computers from viruses. Viruses can corrupt or delete data and make it unrecoverable. Please report messages indicating the presence of a virus to lab staff immediately.
Faculty, staff, and residents may download free home-use copies of McAfee Antivirus that the Network Information Center has licensed for your protection. Download this software for your computer.
The library classroom is used for testing and instruction. There is a daily schedule of activities posted outside the classroom door every morning. Those with Brock VHS credentials are welcome to use the classroom PCs when there are no activities scheduled.
Faculty members can reserve the computer classroom by submitting the computer classroom reservation form. The classroom can be reserved for Brock VHS credit courses (receive priority) and EVMS-sponsored, non-credit, formal instruction.
The classroom is equipped with:
30 networked PCs and an instructor PC
Multimedia projector & screen
Wireless microphone
For information about additional equipment available through Media Services, please see the library staff or visit myPortal.
Public PCs are located on the first floor of the Library, across from the Circulation Desk.
Please note: These computers have been set up for medical information searching only and have no additional software installed. Users must review the use of online public-access computer stations policy.
The library has a variety of useful things available for checkout. Please visit the circulation desk on the first floor for additional information.
Self-service copier is located on the first of the library. Each single-sided black and white copy costs 5 cents. Each single-sided color copy costs 30 cents.
Copy cards can be purchased at the circulation desk in the following amounts:
$2.50 (50 copies)
$5.00 (100)
$10.00 (200)
$20.00 (500)
Copiers on the first floor also take coins and bills.
Please bring exact change or checks for copy cards, as the library cannot make change.
The library offers several locations where users can send a print job:
Student Center
LH_StudentCenter_HP_LaserJet_M611
LH_StudentCenter_HP_Color_LaserJet_M651
Computer lab
BMSL_Lab_HP_Color_LaserJet_5550
BMSL_Lab_HP_LaserJet_M611
Computer classroom
BMSL_Classroom_HP_LaserJet_M611
There are two additional color printers in Waitzer Hall that are not maintained by the library.
1st floor breakroom
3rd floor common area
All new accounts are on-boarded with the Mobility Print system. On-campus users can access instructions here:
http://studentprint.evms.net:9163/setup
Those who would like assistance with setting up printing with their laptops, please visit the Network Information Center (NIC) for assistance. The NIC is located in Lewis Hall, Suite 1003, across from the Student Center.
Students are given a generous printing balance of $200 per year. For most students, the annual allowance cycle begins on July 1. For Physician Assistant (M.P.A.) students, the annual allowance cycle begins on January 1. Credits from the previous year do not carry over. Fees from the previous year are not deducted from a new allowance balance. Printing costs are as follows:
10 cents per page for simplex (single-sided) black and white documents
20 cents per page for duplex (double-sided) black and white documents
30 cents per page for simplex color documents
60 cents per page for duplex color documents
Patrons who print in black and white should be able to print 2,000 simplex pages annually, which is more than enough for the average student. If your account balance drops below $5, you will receive a low balance notice from PaperCut. Those who exceed their allowance will be charged at the rates listed above. PaperCut uses the standard accounting practice of displaying negative balances in parenthesis; e.g. ($4.90) equals -$4.90. The charges will appear on their library accounts, and they will receive a monthly bill.
Please note that all library accounts must be paid in full prior to graduation. Graduating student accounts are limited in April to avoid incurring a negative balance before graduation. Please visit the circulation desk for additional information and help with print credits.
PaperCut is the Library’s print auditing software to track printer use and available printing credit.
PaperCut uses your Macon and Joan Brock Virginia Health Sciences at Old Dominion University credentials to authenticate you as a valid user and log you into the system. In other words, just use the same username and password you use to log into myPortal, Blackboard or Brock Virginia Health Sciences email.
PaperCut, features a web interface that empowers students to manage their own accounts. The following is just a sample of what you can see or do in PaperCut:
Summary page
Check your balance
View total print jobs
View total pages printed
See your environmental impact
Recent Print Jobs page
See your recent print jobs
Request a refund via the request refund link
Negative balances are shown in parenthesis; e.g. ($4.90) equals -$4.90.
Students are responsible for monitoring their available printing credit. The PaperCut system will send a low balance notification at $5.
On-campus users can check account balance here:
http://plagueis.evms.net:9191/user
OR
Use the desktop shortcut on Lab & Classroom PCs
Yes. After installing the correct print drivers, you can print to network-enabled printers in the library.
Please follow these steps to troubleshoot printing issues:
Prior to printing, save the document you wish to print to the desktop in the computer lab. Then, open the document from the desktop and print. This is a best practice when using any computer lab. In the library computer lab, documents will be deleted from the desktop when you log off.
Check to make sure that you have selected the correct printer. You may choose the lab, classroom or Student Center printer depending on your location. If you accidentally chose an incorrect printer location, your document may have printed there. Please note: Graduate "grad" printers are no longer used.
The latest Mac iOS can cause problems with the network print manager. The Network Information Center (NIC) advises students to check with them before upgrading operating systems to confirm institutional compatibility. If you are having problems printing from your Mac laptop, please consult with the NIC or print from the lab computers.
Documents larger than 100MB will print the first page only, or no pages at all. These files must be broken into smaller units. Breaking up the document can be done by printing the document in stages. For example, a 140MB document of 40 pages could be printed in 4 stages: pages 1-10, 11-20 and so on.
Try saving the document as a PDF and print the saved PDF.
PDF documents that are printing incorrectly, such as those with garbled text, will sometimes print correctly when printed as an image. Learn more.
If the printer is offline, jammed or is displaying some other error message, please see the lab manager.
Those who are having trouble printing from their laptops can transfer the document to a desktop computer in the lab or classroom. Use a flash drive, forward the document as an email attachment or use Sendlt.
Graduating student accounts are limited in April to avoid incurring a negative balance before graduation. Please visit the circulation desk for additional information and for help with print credits.
Some documents, despite your best efforts, will not print. If you have tried all of the above and are still having difficulty, ask the lab manager for advice. If you are still having problems printing from your laptop, please contact or visit the NIC for assistance.
Duc Nguyen, Lab Manager, is usually in the computer lab and available to assist library patrons from 7 a.m. to 3 p.m. Tuesdays through Saturdays. If you don’t see him, asl the staff at the Circulation Desk. Please do not try to fix printer issues yourself. It is very easy to damage the small plastic pieces inside the printer. Many people rely on these printers, and we would hate to have printers down while we wait for replacement parts.
Please feel free to email the library at library@evms.edu with any questions you may have regarding PaperCut or printing.
Please note that this only works on campus.
You can view your print history online or check your printing balance.
Sign in with your Novell credentials and view recent print jobs. By default, PaperCut only shows today's successful print jobs; to see more, you will have to change the filter settings. PaperCut does not charge until a document has started to print, and it does not charge if the job is misqueued.
Please note that this only works on campus.
Of course! You can either log in to the PaperCut web interface to fill out an online refund request form, or email Richard, Systems Librarian. If you send an email request, please include a detailed explanation of why you are requesting a refund, including the date and time. We try to be as fair as possible, but please note that we will only honor refund requests for printer errors, not user errors. For example, we will give you credit if a defective cartridge smeared ink across a page and you had to reprint it. We will not give credit if a user forgot to pick up a print job or accidentally printed the wrong document.
The Brickell Medical Sciences Library printing charges are among the lowest in the nation. A survey of comparably-sized medical and health sciences libraries found that most institutions charge between 10 to 25 cents per page for black and white printing, and 50 cents to a dollar per page for color printing. Also, most institutions do not provide a printing allowance and those few that do provide less than $50 on average. Macon and Joan Brock Virginia Health Sciences at Old Dominion University students receive a $200 allowance annually.
The printers are usually relatively fast. On some occasions, when multiple users are trying to print large files at the same time, the printer queue will slow down. Large amounts of data or numerous simultaneous print requests can take extra time for the printer to process. If slow printing is an issue, give yourself plenty of time or try to print your documents during peak times.
Make sure the caps lock is off and that you are using the correct EVMS network login.
When was the last time you logged onto the EVMS Novell network? Remember that your password resets every six months. Before reset, you should have received a password reset email notification from the Network Information Center (NIC). If you did not reset your password at that time, please contact the NIC or the Library Information desk for the web address.
Try another computer. On very rare occasions, the network port for a lab or classroom PC may have been tripped as a result of a network security flag. If you think this has happened, please report it to the lab manager.
If you still cannot login using your password, you will have to contact the NIC Help Desk. The NIC staff have access to many diagnostic tools to troubleshoot account problems.
The Edward E. Brickell Medical Sciences Library has 3 workstations available for use by the general public. These computers, with access to Brickell Library and other specified web resources, are provided to further the educational, research and health information needs of public clients. Signing the login sheet constitutes an agreement to abide by the policies stated below.
Patrons must abide by the following use policies as set forth by Macon and Joan Brock Virginia Health Sciences at Old Dominion University and Brickell Library:
Identification
All public clients are required to present Circulation staff with a valid government, school or employer-issued picture ID. No exceptions will be made.
Priority
Any public client may sign up to use an OPAC workstation (EVMS faculty, staff and students with Brock Virginia Health Sciences network accounts may not use these stations and are directed to the stations in the computer lab and classroom); priority of use is given to Brock VHS community faculty without a Brock VHS network account, area healthcare providers, patients and family members of patients at local area hospitals and students/faculty/staff at local colleges and universities.
Time limit
OPAC workstations are only available during the hours that the library circulation desk is staffed. OPAC stations must be shut down 30 minutes before the end of the library’s staffed hours.
Appropriate use
OPAC workstations are to be used only for biomedical or healthcare-related research. All other uses are strictly prohibited. Accessible biomedical and healthcare-related internet sites are determined in conjunction with the Network Information Center.
Inappropriate use
Inappropriate use includes, but is not limited to:
Inappropriate use will ultimately be determined by a library staff member. Clients found to be inappropriately using the OPAC workstations will be asked to leave the library, and further action may be taken depending on the severity of the offense.
Printing
A reasonable amount of free printing from the OPAC workstations is allowed to clients. Library staff determines what is excessive printing and will instruct the client to terminate printing.
Minors
Clients 14 years of age and younger must be accompanied by a parent or guardian at the OPAC workstation; these clients cannot be left unsupervised. Please note that it is not the responsibility of the library to serve in loco parentis (in place of parent) and cannot be responsible for the well-being of unsupervised minors.
Notification
Clients must notify staff members when they are ready to leave; staff will log off the user and terminate the session.
Revised July 26, 2016. Approved by the Office of General Counsel.
Many library e-resource access problems experienced by faculty, students and staff with Macon and Joan Brock Virginia Health Sciences at Old Dominion University credentials are related to expired network passwords. Passwords are managed by the Network Information Center (NIC) and need to be changed by users every six months (180 days). If the NIC has your email address, they will send you a reset reminder.
You can change your password by visiting the self-service portal; please contact the NIC or the library information desk for the web address. If you have forgotten your password, or your login or password do not work, you must visit the NIC for assistance. For further information, contact the NIC directly at 757.446.7400, or email them.
Some non-Brock Virginia Health Sciences institutions, such as hospitals, have security settings that may limit your access to library e-resources. The library has no control over these limitations. Other alternatives, such as connecting from home or using a personal mobile device, should allow access.
On rare occasions, there can be an access "hiccup" at the e-resource level, such as blocked or restricted access to a database, electronic journal, or e-book. Often, these hiccups can be resolved simply by waiting a few minutes and trying again. If the problem persists, try to access other subscription e-resources that require EVMS credentials authentication, such as Dynamed or ClinicalKey. Then, contact the librarians at the library information desk by email at library@evms.edu or by phone at 757.446.5851. Please let library staff know whether one or multiple resources are down so we can correct the problem.
Finally, if a subscription e-resource limits access by asking for payment or a vendor-specific login to view some of its pages or articles, please note the blocked content and contact the library information desk by email at library@evms.edu or by phone at 757.446.5851.